Restaurant Tech Roundtable: Reinventing The Back Of House With Digital Technology

Posted: Aug 19, 2020

While lots of attention has been paid to the billions of dollars in recent years poured into restaurant tech, the one area that could use a significant modernization upgrade — the restaurant back of house — has largely been ignored.
But that is starting to change. A handful of restaurant tech innovators are beginning to show us how applying the power of software, IoT, automation and digital marketplaces to change how a busy back of the house is run.

In this panel session, you’ll hear insights on how everyone from small operators to the country’s biggest QSR chains are using technology to improve operations, make their kitchens safer, and to help roll out new menus in real-time.

Here are Jenn Marston’s take-aways from the session:

More automation. Back of house automation isn’t just about robots making burgers. It has much more to do with digitizing operational processes to make them more efficient. That could mean a robotic arm doing manual tasks. But it could also mean using tech to replace paper-and-pen accounting books or taking a better, more granular analysis of food inventory to cut down costs.

More operational efficiency. Related to automation, the back of the house will become more about making operational processes faster and more efficient. One of the panelists went as far as to say efficiency is the biggest thing for restaurants to get right. That’s especially true with fewer people eating in dining rooms and instead ordering takeout or delivery meals that are constantly evaluated for convenience and speed in addition to quality.

More transparency. The pandemic has arguably brought a greater desire for transparency when it comes to our restaurant food, and tech-savvy companies will respond with a variety of solutions. That could include installing software in a restaurant that can tell a customer exactly where their order is at any given moment (e.g., “on the grill,” “out for delivery”) or a tool that better informs them of a restaurant system’s security measures.

By Michael Wolf 
August 18, 2020
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